Policy, Terms & Conditions
Jewels Curnows Recommended Care for Fine Jewelry: It is recommended that fine jewelry be cleaned and stone settings be checked bi-annually. For best care of your jewelry with stones, spray or soak in Windex, clean under the stones with a soft toothbrush, rinse in warm water and dry thoroughly. To protect your gemstones, avoid contact with chemicals, sudden changes in temperature, contact with rough surfaces and hard impact. I understand life happens, so please contact me if you have any concerns.
Guarantee of Craftsmanship: All work is guaranteed for stone setting and fabrication under normal wear and care of fine jewelry. Any damage or normal wear outside my guarantee may have a repair charge. Repairs or work of any kind made to Jewels Curnow jewelry by other jewelers are void of any guaranteed. All guarantees are at Jewels Curnow's discretion after reviewing the piece.
Custom Design: Jewels Curnow specializes in custom design jewelry. I am happy to work with your stones and or your metal. I understand a lot of times people have sentimental value to a family heirloom or would like to recreate an older piece of jewelry. I can help redesigned your jewelry into something you will cherish for years to come. I will also consider crediting alloys toward your project. Custom design jewelry begins with a complimentary design interview. A 50% non-refundable deposit is required for all custom designs. If custom work exceeds $1500 we can discuss the option of payments in thirds. Custom work can take awhile to complete, depending on my schedule and the complexity of the design. Custom design is non-returnable and non-refundable. If you're unhappy with your custom design I will gladly work with you to change any features of the jewelry. New charges may apply. Changing content of metal, design complexity or higher priced stones are selected this will incur additional cost. All custom gold, platinum or palladium white gold jewelry is price based on the current gold market at the time of casting. The price will be adjusted on the day of casting to the current gold market if a large fluctuation or decrease has occurred.
Sizing: Most of my rings can be sized one size up or down at no cost. Sometimes weather plays into how a ring fits when purchased. If it is very warm or cold outside there may be cause for adjustment after you've worn your new ring for a few weeks. Jewels Curnow offers a one time free ring sizing within the first month. Shipping charges ARE included for rings purchased at art and craft fairs. If purchased online or a custom order there are shipping charges. If the desired ring size is greater than one size larger, there is a fee for the cost of added silver, Robonuim, Chantium 9, Tan gold or traditional alloys. Please contact me we can discuss the details of sizing.
Alterations and Repairs: Alterations and adjustments are priced accordingly to your request or what is needed to repair the piece. Repairs made to Jewels Curnow jewelry by other jewelers are void of any guaranteed, so please contact me regarding any concerns or requests you may have.
Shipping: All jewelry is sent USPS with tracking any package valued over $500 will be insured and have signature required at delivery. Any additional or special shipping requirements requested by the buyer will be at the buyers expense. Such as express, overnight, UPS, FedEx, DHL, insured or international.
Payment: Jewels Curnow gladly accepts accepts cash, Visa, Master Card, American Express, Discover and PayPal. PayPal is a primary source of collecting deposits and final payments with customers via the web or who have balances due. A PayPal account is not needed to pay a PayPal invoice. All PayPal invoices are due within 24 hours of receipt. Please contact me if additional arrangements are needed.
Returns & Exchanges: Jewels Curnow will accept return of unworn and undamaged in STOCK jewelry purchased at an arts and craft fair that has not been sized or worn with in 48 hours of purchase. Custom, repaired, altered and sized jewelry is strictly nonreturnable and nonrefundable. At Jewels Curnow discretion some jewelry may be exchanged or credit towards a new project. Please contact me regarding any returns, credits or exchanges.
Sales Tax: Will be charged if the city or state you are shopping in requires a sales tax. I live in Oregon, if you pick up or purchase in Oregon no sales tax will be charged.
Jewels Curnow strives for happy satisfied customers. Please contact Robbie Curnow at email@example.com or call 206.427.9573 with any questions or concerns.